It is just a holding page that is setup by us until you overwrite index.html with your own website (this should be done automatically the first time you upload your website). In case you need assistance please follow the steps mentioned below to upload your .index page:
1. Open your public_html folder, find index.html file ( or index.htm, index.php )- all you need is to point out the name of the start page of your site ( e.g. mainpage.html);
2. Enter your cPanel and click the icon "File manager" with the help of which you can upload this index page to your public_html folder;
3. After uploading this file via FTP or File manager you need to check if everything was done correctly entering in the browser the following link: http://yourdomain/index.html where index.html is the main page of your site;
4. Then you need to access your .htaccess file (create it in you public_html if you haven't one) and write the following string right here: DirectoryIndex mainpage.html.
Note: If your main page has filename like index.php, index.html or index.htm – you do not need to change DirectoryIndex statement.
Helpdesk / Support
Our helpdesk is where any urgent inquiries should be directed. Our helpdesk also is the place for billing/accounting, suspension or any other queries. Our helpdesk is staffed 24x7 by customer service and technical staff, and 8am-8pm EST by billing staff. Recommended for sales, billing and all technical questions. Here you can a;lso find our knowledgebase with lots of freqгутедн asked queestions.
Live support is designed for quick, basic sales and general questions. Senior technical staff are not available via live chat. Recommended for sales and basic support questions.
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Forums / Customer Community
Here you can interact with various staff members as well as other clients. Chances are if you have a frequently asked question, it has already been addressed here (use the search feature). Recommended for checking server status announcements, general questions, feedback and services discussion.